Dean Parry Technical Director at PatWorld shares his thoughts on a recent panel discussion he attended. Entitled ‘Artificial Intelligence – What Does It Mean for Your Business’ was hosted by Loven IP.
“Although I wasn’t able to contribute due to problems with my headset, I was lucky enough to listen in to a fascinating and informative discussion about AI used in the design and retail industries and beyond. I have summarised the important aspects I took away after listening in.”
Panel Discussion: Artificial Intelligence – What Does It Mean for Your Business?
The Discussion Panel: Patent Attorney Keith Loven and Patent Assistant Tim Fray (Loven Patent & Trade Marks)
Richard McKenzie-Small (Customer experience and conversational AI advocate)
Adam Hamilton-Fletcher (Design Conformity Ltd)
I was fascinated by the current role of AI in the fields of retail and design. AI is being increasingly used in both retail and design work, with many businesses adopting AI technologies to streamline processes, improve customer experience, and increase efficiency. Here are some examples discussed on how AI is being used in these fields:
In retail, AI is being used for:
1. AI-powered recommendation engines can analyse customers’ data and behaviour to recommend personalised products or services.
2. For inventory management, AI can help retailers manage inventory levels more efficiently, predicting demand and optimising stock levels.
3. Customer service Chatbots and virtual assistants powered by AI can provide customer support 24/7, helping customers with queries and issues in real-time.
In design work, AI is being used for:
1. AI algorithms can generate and optimize design options based on a set of parameters and constraints.
2. For pattern recognition, AI can analyse large amounts of data to identify patterns and trends, which can be used to inform design decisions.
3. AI-powered tools can recognize, classify features/images and generate models of objects, which can be used for prototyping and visualization. At present AI still acts more as a support for designers rather than a replacement.
During the discussions, two major concerns were brought up regarding the use of AI: the difficulty in assessing the reliability and precision of AI-generated results, as well as the challenge of determining the optimal AI tool to use for specific tasks.
Overall, the use of AI in retail and design work is expected to increase as businesses continue to look for ways to improve customer experience and efficiency.
A video of the discussion is available at: https://lnkd.in/eRvgrRjN
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